SHIPPING & RETURNS:
YOUR QUESTIONS ANSWERED
It’s a one-woman band here at the Reset Space HQ and every package is packed with
care and love by Cheryl and sometimes some magical helping hands too.
With that in mind, we’ll try to get your order to you as soon as we can.
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HOW MUCH WILL IT COST TO SHIP MY ORDER?
You can calculate your delivery fee once you have added
your items to your shopping cart.
International delivery coming soon.
CAN I TRACK MY ORDER?
Unfortunately, we are currently unable to track orders
shipped with Royal Mail.
MY ORDER HASN’T ARRIVED. WHAT SHOULD I DO?
In exceptional cases items can be lost in the postal system.
If you have not received your items please email theresetspace@gmail.com.
Please note that orders shipped by Royal Mail International cannot be replaced until 28 days
after the order was placed.
If your order is missing because you have provided an
incorrect or incomplete delivery address you will be charged for redelivery.
Returns and Refunds
We want you to fall in love with every single purchase from The Reset Space. If you’re not happy with your purchase for any reason, please let us know as soon as possible and return within 30 days of purchase.
Returns must be unused and in their original condition with tags attached.
Where possible, please return all items in their original packaging.
Items that have been used cannot be returned. Any items that have clearly been used will be not refunded even if they are returned to us.
There are some products we cannot refund, such as made-to-order items and earrings.
Please read your product description to see if the item cannot be returned.
Our returns address is:
The Reset Space
1A High Elms
Woodford Green
Essex
IG8 0UP
All postage and handling charges associated with returning the goods to The Reset Space are your responsibility.
If your order is damaged or incorrect, we will be happy to send you a replacement.
Please email theresetspace@gmail.com including photographs clearly showing the damage or incorrect item, and the packaging it arrived in.
Still have a question? Please get in touch.
Email: theresetspace@gmail.com Phone: 07791979054
Every Reset Space order is carefully packed under the watchful eye of Malbec.